We get it, mistakes happen all the time! If you placed your order within the last 10 mins it’s possible that you can still make changes to your order by calling us within business hours. If it has been a little longer, chances are that your order is
We’re proud of the quality and craftsmanship of our bottles and stand behind each bottle we manufacture. If you’re unsatisfied with your product, or if you’ve encountered a manufacturing related issue, please submit a warranty claim and our experts w
We accept all major credit cards. We also accept debit cards, Apple Pay, and Google Pay. No cash or check—unless you’re willing to make the trek to our headquarters, then we might be willing to make an exception.
Yes. Expedited shipping is available for most destinations. While checking out, you'll be given the option to choose standard or express shipping. The fastest shipping we offer is 1-3 business days after fulfillment. Shipping estimations are provided
Any unused Owala bottle in its original packaging can be returned for a full refund within thirty (30) days of the original purchase date. During the holidays, the return window will be extended. Once we receive your return we will process your refun
United States and Canada
Yes! Replacement parts can be found here.
We take pride in the quality and design of our products and back each of them with a Limited Lifetime Warranty. If you experience issues with the material or workmanship of your Owala product, we will gladly replace the defective parts free of charge
We’re sorry to hear that your order hasn’t arrived yet. There are a few things that may have happened. First, we might still be working on your order. Fulfillment can take up to 1-3 business days. After your order has been fulfilled, you’ll receive a
Any unused product in its original packaging can be returned through our return portal here. So, make sure not to toss the package unless you’re sure you want to keep it! The following is a step-by-step guide on how to navigate the return portal. 1
If you received damaged Owala water bottles and your order was placed within the last 30 days, you are eligible for a return. You can initiate the return process by visiting our return portal to get started. Once your return is authorized, you will r