Warranty 

Replacement Parts 

Returns

Owala

If you encounter any problems with your shipment such as damage, missing, or incorrect items, our shipping insurance partner is ready to swiftly assist you.&#xA0;Please submit a claim&#xA0;<a href="https://claims.orderprotection.com/submitClaim" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a>&#xA0;and their support team will be in contact with you shortly.&#xA0;&#xA0;

If you encounter any problems with your shipment such as damage, missing, or incorrect items, our shipping insurance partner is ready to swiftly assist you. Please submit a claim here and their support team will be in contact with you shortly.

How can I address issues with received orders, such as damaged, missing, or incorrect items?

Can I put other beverages in there besides water?

When will my order be delivered?

Are Owala bottle dishwasher safe?

Are Owala bottles microwave safe?

What is FreeSip® technology?

Have Owala bottles been tested?

Where can I find the size/dimensions of each bottle?

What are the instructions for use?

What is Color Drop?

How often do I need to wash my Owala bottle?

How do I clean the different parts of my Owala bottles?

Are Owala bottles freezer safe?

Deep Cleaning Instructions

Product Care

How can I check, update, change, or cancel my order?

Do Owala bottles have a warranty?

What payment types do you accept?

Can I place an order with expedited shipping?

What is Owala's return policy?

Where does Owala ship to?

Do you have replacement parts?

What is covered under your warranty?

Help! My Order Didn't Arrive

Returning a Product

How do I return damaged Owala water bottles for a refund?

Orders & Warranty

Does Owala offer a reseller program?

Can I order Owala bottles in bulk?

Where can I find a reseller request form?

Wholesale

Is a bottle reserved once I add it to my cart?

What do I do if Captcha prevents me from checking out?

What if I get placed in a queue while checking out?

Warehouse Treasures Sale

How can I address issues with received orders, such as damaged, missing, or incorrect items?Updated 10 months ago